Refund policy
Last updated: October 28, 2026
Seller: CEDARLINE BRANDS LLC, a company incorporated under the laws of the State of New Mexico (United States), operating the Miloubo brand – 8206 Louisiana Blvd NE, Ste A #10568, Albuquerque, NM 87113, United States – registration no. 0008128594 – contact@miloubo.com – WhatsApp +33 6 65 93 03 64. Full information: Legal notice.
1. 30-day money-back guarantee
In addition to any rights you may have under the consumer protection laws of your province or territory, Miloubo offers a 30-day money-back guarantee from the day you receive your order: if you are not satisfied, you may return it for a refund, without having to give a reason or pay a penalty.
This 30-day period runs from receipt, and the guarantee is offered on the terms set out in this policy and in section 8 of the Terms of Sale. It does not reduce your rights under the consumer protection laws that apply to you.
2. Condition of returned items
The item must be returned in the same condition as you received it: unused, complete, in its original packaging, with proof of purchase. We may reduce the refund only for a loss in value resulting from handling other than what is necessary to inspect the item and establish its nature and characteristics.
3. How to return an item
- Write to contact@miloubo.com with your order number and the items concerned – or use the model form in section 8;
- We reply within 24 hours, 7 days a week, with a prepaid return label and shipping instructions;
- Drop off the parcel within 14 days of your request.
Return address: it is shown on the prepaid label we send you (return to France). Do not ship anything before you have received our confirmation: parcels returned without a prior request cannot be processed.
4. Return costs
Returns are at our expense: the prepaid label is provided by Miloubo. You are not charged anything for sending the item back.
5. Refund
The refund is made to your original payment method, free of charge, no later than 14 days after the date on which we are informed of your decision to return the item; it may be delayed until we have received the product back or you provide proof that you have sent it.
The refund covers the price of the items and the standard delivery fees paid on the outbound shipment. In the case of a partial return, delivery fees remain refunded pro rata when the entire order is returned. If you chose a more expensive delivery method than standard, only the standard rate is refunded.
6. Defective, damaged or non-conforming product
Inspect your order on receipt. If a product is faulty, damaged in transit or not as ordered, write to us at contact@miloubo.com with photographs: replacement, exchange or refund is fully covered by us, return costs included, under the legal warranties provided by the consumer protection laws that apply to you, which Miloubo honours for 2 years from delivery.
7. Exclusions
The 30-day guarantee does not apply to the following categories: goods made to the consumer's specifications or clearly personalized, perishable goods, sealed goods that cannot be returned for hygiene reasons once unsealed, and gift cards.
8. Return request form
Copy and send to contact@miloubo.com:
To CEDARLINE BRANDS LLC (Miloubo), 8206 Louisiana Blvd NE, Ste A #10568, Albuquerque, NM 87113, United States, contact@miloubo.com –
I hereby notify you that I wish to return the goods below under the 30-day guarantee:
Ordered on … / received on …
Order number: …
Name of consumer: …
Address of consumer: …
Date: …
9. Exchanges
The quickest way remains to return the item and then place a new order. We can also arrange a direct exchange: write to us.
10. Complaints
contact@miloubo.com – WhatsApp +33 6 65 93 03 64. If a disagreement persists, see the complaints and disputes clause of the Terms of Sale.
11. Summary by situation
| Situation | Time limit to write to us | What we do | Return costs | Refund |
|---|---|---|---|---|
| You change your mind | 30 days after receipt | Prepaid return label sent within 24 hours (Monday to Friday) | At our expense | No later than 14 days after your request, to your original payment method |
| Defective item | 2 years (legal warranty) | Replacement or refund | At our expense | No later than 14 days |
| Item damaged in transit | On receipt, with a photo | Item re-sent or refund, often without a return | At our expense | No later than 14 days |
| Wrong item received | On receipt, with a photo | Correct item sent and a label to return the other one | At our expense | If you prefer, no later than 14 days |
| Parcel never arrived | 17 days after the order | Investigation with the carrier; if there is no result within 30 days, re-shipment or refund, at your choice | None | No later than 14 days |
| Exchange (age, colour) | 30 days after receipt | Return then new shipment, or direct exchange | At our expense | Not applicable |
The refund is made to the payment method used when you placed your order (bank card or PayPal). Depending on your bank, it appears on your account 3 to 10 days after it is issued.
12. Cancellation
You can cancel your order as long as it has not shipped: write to us as soon as possible at contact@miloubo.com with your order number, and we will refund you in full. Orders go into preparation very quickly: if yours has already shipped, cancellation is done through a free return (see "You change your mind").