Shipping policy

Last updated: October 28, 2026

1. Seller

Orders placed on www.miloubo.com are sold by CEDARLINE BRANDS LLC, a company incorporated under the laws of the State of New Mexico (United States), operating the Miloubo brand – 8206 Louisiana Blvd NE, Ste A #10568, Albuquerque, NM 87113, United States – registration no. 0008128594. Contact: contact@miloubo.com – WhatsApp +33 6 65 93 03 64.

2. Countries served

We deliver to the United States, Canada, the United Kingdom, France, Belgium, Luxembourg and Switzerland.

No other destination is served at the moment: no order can be validated at checkout for them.

3. Processing and transit times

Your order leaves our warehouse within 24 to 48 hours. The total time, processing included, is 6 to 10 days; it is also shown on each product page.

4. Times, carriers and fees, by zone

Zone	Processing	Transit	Usual total	Fees
France, Belgium, Luxembourg	24 to 48 hours	included in the total	6 to 10 days, processing included	free
Switzerland, Canada, United States, United Kingdom	24 to 48 hours	included in the total	6 to 10 days, processing included, excluding customs clearance time	free

Carriers: YunExpress for international transport, then the local carrier of the destination country (La Poste or GOFO in France). A single tracking number is provided for each order.

Standard delivery is free on all orders, with no minimum amount and whichever served destination you choose.

In accordance with applicable consumer protection laws, delivery will take place no later than 30 days after the contract is made.

5. Tracking

An email containing your tracking number is sent to you as soon as your order ships. Tracking is also available from the Order tracking page.

6. Transfer of risk

In accordance with applicable consumer protection laws, the risk of loss of or damage to the parcel remains with us until you, or a third party you have designated, take physical possession of the product. A parcel lost or damaged in transit is at our expense.

7. Late delivery

If delivery does not take place within the stated time, you may require us to deliver within an additional reasonable period. Failing that, you may cancel the order in writing and be refunded in full within 14 days (applicable consumer protection laws).

8. Lost or damaged parcel

Report it to contact@miloubo.com. An investigation is opened with the carrier; if it has no result within 30 days, the parcel is re-sent or refunded at your choice, at no cost to you. No clause relieves us of this responsibility.

9. Customs and taxes outside the European Union

For deliveries to Switzerland, Canada, the United States and the United Kingdom, which are outside the European Union, customs duties, taxes or clearance fees may be applied on arrival by the local authorities. These amounts are payable by the recipient and are in addition to the amount paid on the site. Their amount depends on the country and is beyond our control. If you refuse to pay these charges and the parcel is returned, the re-shipping costs are not refunded.

10. Incorrect delivery address

Check your address before confirming: an error can be corrected free of charge as long as the order has not shipped, by writing to us as soon as possible. After shipment, a parcel returned because of an incorrect address or left unclaimed is re-sent at your expense, or refunded less the return costs actually incurred.