Order tracking

Where is my order?

As soon as your package ships, you receive an email with its tracking number. Three simple ways to follow your shipping:

The link in your email dates from before our website update. Don’t worry: you can track your package with either of the methods below.

1. With your tracking number

Il commence par YT and is found in the “Your order is on its way” email.

This number doesn’t look complete. Check it in your shipping email (it starts with YT).

2. No number: your customer account

Enter the email address you used for your order. You’ll receive a 6-digit code, then all your orders appear with their tracking.

Voir mes commandes

3. Directement depuis l'e-mail

In the shipping email, tap the tracking number: your package’s route opens right away. Be sure to check your junk or spam folder.

How long before I receive my package?

Total time: 6 to 10 days, preparation included, Monday to Friday.
You receive an email with your tracking number as soon as the package leaves.

I haven't received my tracking number

Check your junk or spam folder first. If you still can't find it 48 hours after ordering, write to us: we'll resend it immediately.

My tracking hasn't moved for several days

This is common in transit: a package can go several days without an update between two sorting centres. As long as we're within the 6 to 10 day window, there's no need to worry. After that, contact us: we take the matter in hand.

My package is shown as delivered but I don't have it

Check the mailbox, any pickup point and the immediate neighbours, then write to us within 48 hours. We open an investigation with the carrier. The law puts the risk of transport on us until actual handover: a lost package is resent or refunded, not argued over.