Shipping policy
Last updated: October 28, 2026
1. Seller
Orders placed on www.miloubo.com are sold by CEDARLINE BRANDS LLC, a company incorporated under the laws of the State of New Mexico (United States), operating the Miloubo brand – 8206 Louisiana Blvd NE, Ste A #10568, Albuquerque, NM 87113, United States – registration no. 0008128594. Contact: contact@miloubo.com – WhatsApp +33 6 65 93 03 64.
2. Countries served
We deliver to the United States, Canada, the United Kingdom, France, Belgium, Luxembourg and Switzerland.
No other destination is served at the moment: no order can be validated at checkout for them.
3. Processing and transit times
Your order leaves our warehouse within 24 to 48 hours. The total time, processing included, is 6 to 10 days; it is also shown on each product page.
4. Times, carriers and fees, by zone
| Zone | Processing | Transit | Usual total | Fees |
|---|---|---|---|---|
| France, Belgium, Luxembourg | 24 to 48 hours | included in the total | 6 to 10 days, processing included | free |
| Switzerland, Canada, United States, United Kingdom | 24 to 48 hours | included in the total | 6 to 10 days, processing included, excluding customs clearance time | free |
Carriers: YunExpress for international transport, then the local carrier of the destination country (La Poste or GOFO in France). A single tracking number is provided for each order.
Standard delivery is free on all orders, with no minimum amount and whichever served destination you choose.
In accordance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule, delivery will take place no later than 30 days after your order is placed.
5. Tracking
An email containing your tracking number is sent to you as soon as your order ships. Tracking is also available from the Order tracking page.
6. Transfer of risk
In accordance with applicable law, the risk of loss of or damage to the parcel remains with us until you, or a third party you have designated, take physical possession of the product. A parcel lost or damaged in transit is at our expense.
7. Late delivery
If delivery does not take place within the stated time, you may require us to deliver within an additional reasonable period. Failing that, you may cancel the order in writing and be refunded in full within 14 days (consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule).
8. Lost or damaged parcel
Report it to contact@miloubo.com. An investigation is opened with the carrier; if it has no result within 30 days, the parcel is re-sent or refunded at your choice, at no cost to you. No clause relieves us of this responsibility.
9. Customs and taxes outside the European Union
For deliveries to Switzerland, Canada, the United States and the United Kingdom, which are outside the European Union, customs duties, taxes or clearance fees may be applied on arrival by the local authorities. These amounts are payable by the recipient and are in addition to the amount paid on the site. Their amount depends on the country and is beyond our control. If you refuse to pay these charges and the parcel is returned, the re-shipping costs are not refunded.
10. Incorrect delivery address
Check your address before confirming: an error can be corrected free of charge as long as the order has not shipped, by writing to us as soon as possible. After shipment, a parcel returned because of an incorrect address or left unclaimed is re-sent at your expense, or refunded less the return costs actually incurred.
11. 30-day guarantee
Independently of delivery, our 30-day satisfaction guarantee applies. The terms, including who pays the return costs, are set out in the Refund Policy.