Order Tracking

Where is my order?

As soon as your package ships, you'll get an email with its tracking number. Three easy ways to follow your delivery:

The link in your email predates our site update. No worries: you can track your package with one of the methods below.

1. With your tracking number

Il commence par YT and can be found in the “Your order is on its way” email.

This number doesn’t look complete. Check it in your shipping email (it starts with YT).

2. No number: your customer account

Enter the email address you used for your order. You’ll receive a 6-digit code, then all your orders appear with their tracking.

Voir mes commandes

3. Directement depuis l'e-mail

In the shipping email, tap the tracking number: your package’s journey opens right away. Remember to check your spam folder.

How long until I receive my package?

Total time: 6 to 10 days, handling included, Monday to Friday.
You receive an email with your tracking number as soon as the package ships.

I didn't receive my tracking number

First check your spam folder. If you still can't find it 48 hours after ordering, write to us: we'll resend it right away.

My tracking hasn't moved in several days

That's common while a package is in transit: it can go several days without an update between two sorting centers. As long as you're within the 6 to 10 day window, there's no reason to worry. After that, contact us: we take over the case.

My package shows as delivered but I don't have it

Check the mailbox, the parcel room and the immediate neighbors, then write to us within 48 hours. We open an investigation with the carrier. We bear the risk of transport until the package is actually handed over: a lost package is reshipped or refunded, no debate.